We provide free estimates

Cathey's trained Service Technicians offer a variety of service levels to meet the needs of you and your machine. We want you to leave with a clean and healthy machine to carry you through your creative endeavors! Regardless of the service level you are receiving, all machines that come into Cathey's, are handled with care and treated with the basics: clean, oil and tension adjustment. Depending on the type of machine you have, services will vary. See below for a breakdown of all the available services we offer!

MECHANICAL MACHINES

Full Service

A full chemical cleaning in addition to the following: oil all moving parts, adjust tensions, hook timing, needle bar height, feed dog height. All other functions are tested and adjusted as needed. An extensive sew test is completed to ensure proper function. This service offers a 1 Year Labor Warranty

Mini Service

Machine is cleaned of any lint, dust, thread and all moving parts are oiled. The tension and timing are adjusted as needed. A sew test is completed to ensure proper function. This service offers a 90-Day Labor Warranty.

COMPUTERIZED AND EMBROIDERY MACHINES

Full Service

A chemical cleaning is performed. All moving parts are oiled. Also included: tension adjustment, hook timing, needle bar height and feed dog height. All other settings are checked and adjusted to factory specifications. A sew test is completed to ensure all adjustments are performing correctly. This service offers a 1 Year Labor Warranty.

Mini Service

Machine is cleaned of any lint, dust and thread, all moving parts are oiled and tensions are adjusted. Hook timing is set to factory specifications. A sew test is completed to ensure proper function. This service offers a 90-Day Labor Warranty.

In addition to the Full and Mini Services listed above, Embroidery and computerized machines receive the following: all sensors, motors and electronic settings are adjusted and re calibrated. Arm movement and embroidery patterns are tested.

(the description is the same for embroidery and computerized machines but the price is different)

SERGERS

Full Service

A full chemical cleaning in addition to the following: oil all moving parts, looper timing, looper positions, feed timing and tension adjustment. All settings are returned to factory specifications. A sew test is completed to ensure proper function. This service offers a 1 Year Labor Warranty.

Mini Service

Serger is cleaned of any lint, dust or thread and all moving parts are oiled. All tensions and cutter blades are adjusted and a sew test is completed to ensure proper function. This service offers a 90-Day Labor Warranty.